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How We Manage Your Data

In line with General Data Protection Regulations (GDPR) effective 25th May 2018, we aim to make it easy for you to see how we manage your data. To make it easy, we've broken it down to simple FAQs, covering topics such as how we use your data and how we protect it.

If you'd like to know anything else regarding GDPR, please call us on 01 2907000 or email info@fannin.eu.   We will contact you with a response, normally within two working days.

1. What do we do with your personal data?

"Personal data" is defined as anything that can be use to identify a person such as a name, home address, personal telephone number or a named email address (e.g. firstname.surname@email.com).

The protection of your personal data is a priority for Fannin Ltd. We offer you a better standard of service by using your personal data to:

(a)   Contact you with Order Updates, Delivery Tracking and copies of your invoices

(b)   Send you discount codes, monthly offers & other relevant information which we think you'll be interested in;

(c)   Inform you about important business news & updates regarding your account with Fannin Ltd

2. How do we protect your data?

We look after your personal information at all times by using appropriate security and technical controls. Anyone who works with us handling your data has to comply with strict standards of European data protection law. All our people are trained to respect your data.

3. How long do we keep your data?

Where we are using your personal data to send you marketing information we will hold it for 3 years as we understand that you will not buy from us on every occasion but frequently we see repeat purchases from customers during this time period.

Where we are holding your data in relation to account/transactions, we are obliged by law to hold data (such as your name, address and transaction details) for 7 years.

4. What personal data do we hold?

We don't hold more than we need. In most cases, the personal data we hold is just your name & email address. If you are not a "Business Customer", we will also probably hold your home address and personal telephone number which you would have provided at the point of ordering.

5. Who do you give my data to?

We do not and will not sell or distribute your personal information to anyone else unless we have your permission or are required by law to a person authorised to obtain data under specific legislation. If you wish for us to transfer your personal information to a third party (e.g. another service provider), we will provide personal information held by us for you to pass to that third party.

6. How can you update your preferences?

If you do not want to receive any more marketing material from us by email, post, fax or telephone, just contact as the details below and we will remove you from our list.

We will still hold your information where we are legally obliged to do so. Under GDPR, you also have the "Right to be Forgotten" which means we will delete all of your personal data we hold, except for where we have to keep it on file for legal reasons.

7. How to find out more:

Please feel free to contact us on the details below if you would like any of the following:

- What information is being processed;

- A copy of information that is being processed;

- Correction of information being processed; deletion of information held on you (commonly known as the right to be forgotten);

- To restrict processing;

- To request your data be handed over to someone else;

- Object to the processing of your information.;

 

Fannin Ltd are a DCC company & more details about our approach to data protection at a group level can be found at https://www.fannin.eu/privacy-cookies/

Who are we?

We are Fannin Ltd, Irelands leading supplier of pharmaceutical products and medical devicest. We are part of DCC Vital, one of Irelands largest companies.

How to contact us?

E-mail us at info@fannin.eu or call us on 01 2907000 or write to us at the following address:

Fannin Ltd

Fannin House
South County Business Park
Leopardstown
Dublin

D18 Y0C9

 

We aim to respond to your request within 2 working days, and will complete any reasonable requests for a copy of what personal data we hold on you within 30 days as required by law.